Selling abroad (payment methods and shipping methods)
To sell abroad, you need to allow your payment methods and shipping methods to be used in other coun...
How much does an online payment solution cost?
It can be difficult to keep track of costs when accepting card payments. There are several different...
Switch bank account - what you need to do (acquirer, subscription etc.)
When switching bank accounts, consider the following:
1. Payment to ideal.shop (subscription)
2....
All about MobilePay (MyShop, Online, Private, Withdrawals, Number, etc.)
Here we have gathered a number of frequently asked questions regarding MobilePay as a payment method...
Withdrawal from online payments to your bank account
When you receive payments from your customers via debit card or MobilePay, it takes a while before t...
The Consumers' Association
If you want to accept Forbrugsforeningen's payment cards, you need an agreement with NETS. Once you ...
My orders say "Payment not completed"
Do you find that some orders don't get paid? It can be frustrating and confusing - but it's unfortun...
NETS as acquirer (accept payments with RENE Dankort)
Around 2-3% (as of 2020) of all payment cards in Denmark are pure Dankort, and therefore require an ...
Partial return of amounts
It is possible to make a partial return/credit of a completed order. If the order has been paid with...
January 2021: Problems with online payments - and 4 things you can do
Since the beginning of the year, online shopping in Denmark has experienced many problems with onlin...
Explanation of "3D Secure" error messages
Are you experiencing this type of error message on your orders?
This message means that the c...
Pre-order / pre-order
Do you want to sell an item that can only be delivered in the future?
You can sell an item in you...
Apple Pay as a payment method - setup and help
It is possible to use Apple Pay as a payment method in your webshop through the following payment so...
Name on bank statement
When customers use a payment card to buy something in your online shop, it's usually your domain nam...
Google Pay as a payment method - setup and help
It is possible to use Google Pay as a payment method in your webshop through the following payment s...
Payment link - send a customer to the payment page
It is possible to retrieve a "payment link" for all orders created in your webshop (if they use an o...
Rounding (cost of goods sold and VAT)
(ideal.shop has updated the way rounding is handled on 4 August 2022. This means that skewed item am...
Refund / partial return issues
If you're having trouble cancelling/refunding an amount or partial amount to a customer, it could be...
ideal.shop subscription - payment card closed / on the way
Payment for subscriptions to ideal.shop is handled in the administration under "Account".
Here you ...