Guides and articles » Payments

Selling abroad (payment methods and shipping methods)
To sell abroad, you need to allow your payment methods and shipping methods to be used in other coun...
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How much does an online payment solution cost?
It can be difficult to keep track of costs when accepting card payments. There are several different...
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Switch bank account - what you need to do (acquirer, subscription etc.)
When switching bank accounts, consider the following: 1. Payment to ideal.shop (subscription) 2....
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All about MobilePay (MyShop, Online, Private, Withdrawals, Number, etc.)
Here we have gathered a number of frequently asked questions regarding MobilePay as a payment method...
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Withdrawal from online payments to your bank account
When you receive payments from your customers via debit card or MobilePay, it takes a while before t...
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The Consumers' Association
If you want to accept Forbrugsforeningen's payment cards, you need an agreement with NETS. Once you ...
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My orders say "Payment not completed"
Do you find that some orders don't get paid? It can be frustrating and confusing - but it's unfortun...
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NETS as acquirer (accept payments with RENE Dankort)
Around 2-3% (as of 2020) of all payment cards in Denmark are pure Dankort, and therefore require an ...
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Partial return of amounts
It is possible to make a partial return/credit of a completed order. If the order has been paid with...
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January 2021: Problems with online payments - and 4 things you can do
Since the beginning of the year, online shopping in Denmark has experienced many problems with onlin...
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Explanation of "3D Secure" error messages
Are you experiencing this type of error message on your orders? This message means that the c...
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Pre-order / pre-order
Do you want to sell an item that can only be delivered in the future? You can sell an item in you...
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Apple Pay as a payment method - setup and help
It is possible to use Apple Pay as a payment method in your webshop through the following payment so...
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Name on bank statement
When customers use a payment card to buy something in your online shop, it's usually your domain nam...
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Google Pay as a payment method - setup and help
It is possible to use Google Pay as a payment method in your webshop through the following payment s...
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Payment link - send a customer to the payment page
It is possible to retrieve a "payment link" for all orders created in your webshop (if they use an o...
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Rounding (cost of goods sold and VAT)
(ideal.shop has updated the way rounding is handled on 4 August 2022. This means that skewed item am...
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Refund / partial return issues
If you're having trouble cancelling/refunding an amount or partial amount to a customer, it could be...
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ideal.shop subscription - payment card closed / on the way
Payment for subscriptions to ideal.shop is handled in the administration under "Account". Here you ...
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