Tea Krestine Johansen fromShipmondogives you an introduction to efficient freight management in your webshop

You are a new online shop owner, you have many balls in the air, many orders and, not least, many practical tasks. Spend your time where it adds value to your business. Here's a guide to getting started with efficient freight management, so you can spend your time and energy on growing your business.

Give your customers more delivery options

Delivery is an important part of the shopping experience for many consumers, and there are increasing demands for delivery options, such as home delivery, business delivery, a specific parcel box, and in Norway you can even have parcels delivered to your mailbox with Bring. The price of the delivery is of course also crucial for the consumer, so think carefully before increasing the prices in your checkout.

If you useShipmondofor your freight management, you can give your customers many delivery options across carriers. You can even let your customers choose their own delivery location.

Streamline your order and freight management
As a new online shop owner, time is a scarce resource. You should therefore consider which parts of your workflow can be streamlined and perhaps even automated. Your order and shipping management can be automated to a large extent, so all you need to do is print and stick your parcel label on the shipment.

You can do this, for example, by integrating your webshop with Shipmondo. Your parcel labels are retrieved directly from your order overview in ideal.shop, so you don't have to leave the site.

An automated process frees up a lot of time that you can spend where you think it adds the most value - marketing, networking, supplier agreements, etc.

Don't forget your returns policy
You should also consider your returns policy and how you will deal with returns. Will the customer need to contact you by email, phone to get a new parcel label and returns slip? Do you need to include a return label in your parcel? And should it cost extra?

An easy and transparent returns policy is an important parameter for many consumers, and it may be the reason why the customer chooses to shop on your webshop.

If you have a shortage of returns, it is an obvious option to create a returns portal. On the return portal, your customers can fill in their information themselves and print a return label and return slip. Your customers can access the portal through a link, for example through your webshop's terms and conditions. They will only be able to send the parcel to the address you have specified, and you decide whether the customer has to pay for the return shipment.

This makes returns easy for both you and your customers.

You can create your return portal in your Shipmondo account. Read more about this optionhere.