Orders are created before payment is authorised
When an order is placed in the webshop, it appears in the order overview. Even if the customer does ...
Returns and cancellations - handling returns (cancellation and RMA)
There are two types of returns. If the customer cancels and if the item is faulty.
In online shop...
Partial return of amounts
It is possible to make a partial return/credit of a completed order. If the order has been paid with...
Change of order
There are a few options to change a placed order before you process it.
Prerequisites
The or...
Pre-order / pre-order
Do you want to sell an item that can only be delivered in the future?
You can sell an item in you...
Fake / invalid / scam orders from robots
Most online shops experience receiving orders made by scam robots. This is not uncommon, nor is it d...
Create your own test orders to try out the webshop
It's a good idea to test your online shop by placing several test orders. Preferably using different...
Order splitting (partial delivery)
If you want to split an order so that some items are shipped now while others are shipped later, thi...
Cancellation/returns
Your customers can use the digital withdrawal/returns function in your webshop to cancel a purchase....
Receive an SMS when you get an order
You can receive an SMS when you get a new order in your webshop.
There is a small fee per SMS (foll...
Allow file upload after purchase
If you need to receive one or more files from your customers (in connection with an order), this too...
