Change of order

There are a few options to change a placed order before you process it.

Prerequisites

• The order is made WITHOUT the use of a discount code
• If the order uses online payment (debit card, MobilePay, ViaBill etc.) the payment must be completed
• The order has not been dispatched/collected yet

This can be changed

• Number of items
• Price per item
• Price for shipping
• Buyer information
• Delivery method
• Delivery address

This can NOT be changed

• Change or add items
• VAT rate
• Discount amount (reduce the price of the item instead)
• If online payment is used, the price cannot be increased to more than the original amount

Create a correct order for the customer

If there are problems with an order that you cannot change in the administration, you can create a new (and correct) order on behalf of your customer. To do this, press the function button and select "Copy order".



This will create a new order and give you the option to send a payment link to the customer.